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Fuzzy Wuzzy Pet Shop

Returns & Exchanges

EXCHANGE

Fuzzy Wuzzy Petshop cheerfully accepts returns for 15 days from the date you placed your order. If items are returned after 15 days than you will receive a store credit.  Not happy with your purchase? Just follow these easy steps for a quick & easy refund.

Returns that don't meet the following criteria cannot be processed or refunded.

STEP 1: Verify Your Return

  • Item(s) must be in original, sellable condition and have all original tags and product packaging.
  • Item(s) must be clean and contain NO pet hair.
  • Item(s) returned within 15 days of purchase may be refunded via store credit or the original credit card.
  • Item(s) returned 16-30 days after date purchased may be refunded via store credit only.

Note: Costume returns are only eligible for store credit, and are not accepted after Oct 15th. We do not accept returns on food, treats, nutritional supplements or chewed toys.

Returns that don’t meet the above criteria will be returned to you, at your expense.

STEP 2: Send it on back

Package the items securely

Include your packing slip or order number, along with the reason for return

Mail package back to the following address:

Fuzzy Wuzzy Petshop
Attn: Returns Department
19263 Sabal Lake Drive

Boca Raton, FL 33496

Your credit will be issued after we verify the item(s) meet the above criteria. We do not refund your original shipping or return shipping charges. Please allow 7-10 business days after your return is received for your credit to appear on your account.

 


 

EXCHANGE

Due to the differences in the pricing for different sizes and to ensure items are in stock, Fuzzy Wuzzy Petshop does not offer product exchanges. Instead, please send your items back according to the above instructions, and then place a brand new order for the product(s) you want as a replacement, or wait for your store credit before doing so. We’ll get your new order out right away.