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Fuzzy Wuzzy Pet Shop

Frequently Asked Questions

     How do I make a suggestion?

Submit your suggestions to Fuzzy Wuzzy Petshop, we will consider making improvements based on your ideas. Please contact us so we can make your next visit to our site a pawriffic experience.  

 



     How do I return something?

Fuzzy Wuzzy Petshop cheerfully accepts returns for 15 days from the date you placed your order. If items are returned after 15 days than you will receive a store credit.  Not happy with your purchase? Just follow these easy steps for a quick & easy refund.

Returns that don't meet the following criteria cannot be processed or refunded.

STEP 1: Verify Your Return

  • Item(s) must be in original, sellable condition and have all original tags and product packaging.
  • Item(s) must be clean and contain NO pet hair.
  • Item(s) returned within 15 days of purchase may be refunded via store credit or the original credit card.
  • Item(s) returned 16-30 days after date purchased may be refunded via store credit only.

Note: Costume returns are only eligible for store credit, and are not accepted after Oct 15th. We do not accept returns on food, treats, nutritional supplements or chewed toys.

Returns that don’t meet the above criteria will be returned to you, at your expense.

STEP 2: Send it on back

Package the items securely

Include your packing slip or order number, along with the reason for return

Mail package back to the following address:

Fuzzy Wuzzy Petshop
Attn: Returns Department
19263 Sabal Lake Drive

Boca Raton, FL 33496

Your credit will be issued after we verify the item(s) meet the above criteria. We do not refund your original shipping or return shipping charges. Please allow 7-10 business days after your return is received for your credit to appear on your account.

Exchanges:

Due to the differences in the pricing for different sizes and to ensure items are in stock, Fuzzy Wuzzy Petshop does not offer product exchanges. Instead, please send your items back according to the above instructions, and then place a brand new order for the product(s) you want as a replacement, or wait for your store credit before doing so. We’ll get your new order out right away.



     Need Help?

As always, our customer service support team is happy to assist you with any question or concerns you may have regarding our return policy.

Toll Free: (855) 444-PETS(7387)
Email: fuzzywuzzypetshop@gmail.com

Thanks for your business and for understanding our return policy as we strive to be your choice for the best stuff for your best friend!



     How long will it take for me to receive my order?

Orders are shipped same business day up to 5 P.M. Eastern Time. Some orders may be held for verification, in which case you should hear from a Customer Service Representative within 1 business day. Once you have received an email containing your shipping confirmation and tracking number, you can expect your order to arrive within the following time frames, dependent on your chosen shipping methods.

  • Standard Shipping - 3 to 5 business days
  • Expedited Shipping - 2 to 3 business days
  • Free Shipping - 5 to 7 business days
  • International orders to Canada may take up to 3 weeks.



     I'm ordering a gift. Are prices included on the packing slip?

We do not include pricing information on our packing slips.



     The item I'm looking for isn't listed. What's the deal?

We're continually adding new products to our store, and give priority to those requested by customers. Please visit our contact us page and let us know what you'd like to see available.



     What is your money back guarantee?

If you order any product and are not satisfied with it, visit our contact us page to arrange a full refund of the cost of the product. Check out our full 100% satisfaction guarantee!



     What's your privacy policy?

We will never sell or lease your information to another company, ever, period! We hate spam just like you do. If you subscribe to our email newsletter, we'll send it to you. If you unsubscribe, we'll stop sending it to you.




     What is your tax policy?    

 

State Reporting and Use Tax

Individual State Requirements


We don't collect sales or use taxes in all states. For states imposing sales or use taxes, your purchase is subject to use tax unless it's specifically exempt from taxation. Your purchase isn't exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities.

Colorado

Colorado HB 1193, enacted in February 2010, requires online retailers to provide a detailed purchase report to customers with more than $500 of annual Colorado purchases by January 31 and to provide a summary purchase report with the total amount of each customer's annual Colorado purchases to the Colorado Department of Revenue by March 31. This law is currently the subject of a legal challenge brought by the Direct Marketing Association and others. In the meantime, the U.S. District Court has suspended enactment of the law while the legal challenge proceeds.

Oklahoma

Tax may be reported and paid on the Oklahoma individual income tax return [Form 511] or by filing a consumer use tax return [Form 21-1]. The referenced forms and corresponding instructions are available on the Oklahoma Tax Commission website. We're required to provide the notice above for Oklahoma purchases based on Oklahoma law (HB 2359) enacted in June 2010.

South Carolina

South Carolina customers may owe use tax on purchases made from Baxterboo.com. Payment and reporting information can be found on the South Carolina Department of Revenue's Website. S.C. Code Ann. § 12-36-2691(E)(3) requires us to provide South Carolina customers a notification of the total sale price amount for purchases made from Baxterboo.com.

South Dakota

Tax may be reported and paid on the South Dakota use tax form. The use tax form and corresponding instructions are available on the South Dakota Department of Revenue website. We're required to provide the notice above for South Dakota purchases based on South Dakota law (SB 146) enacted in April 2011.

Tennessee

Purchases shipped to Tennessee may be subject to Tennessee Use Tax (T.C.A. § 67-6-210) unless an exemption exists under Tennessee law. A sale is not exempt under Tennessee law because it is made through the Internet. Payments of applicable Tennessee use tax may be made through the Tennessee Department of Revenue's Website.

Vermont

Tax may be reported and paid on the Vermont use tax form. The use tax form and corresponding instructions are available on the Vermont department of taxes website. We are required to provide the notice above for Vermont purchases based on Vermont law (H 436) enacted in May 2011.